Introduction Kenya’s pharmaceutical retail and wholesale sector is experiencing rapid growth as the demand for healthcare products and services increases. However, this growth comes with challenges—inventory mismanagement, drug expirations, and non-compliance with government regulations. Enquest ERP is purpose-built to address these issues, offering tailored solutions for pharmacies, drug distributors, and wholesalers across the country.

Challenges in Pharma Inventory Management Managing pharmaceutical inventory is far more complex than general retail. Drug expiration, batch tracking, supplier management, and controlled drug compliance make manual systems risky. Common challenges include:

• Inaccurate stock counts across branches
• Expired products leading to losses
• Inconsistent pricing and promotions
• Inefficient reordering and overstocking

Inventory & Stock Control Features

✔ Batch Number Tracking – Each medicine batch can be traced using its batch number. This ensures easy returns, recalls, and quality assurance.
✔ Drug Expiry Alerts – Receive timely alerts on stock nearing expiry to prevent loss and ensure safety.
✔ Stock Aging Reports – Understand which medicines are slow-moving and which are top performers, and act accordingly.
✔ Automatic/Manual Reordering – Maintain optimal stock levels by automating the reordering process or enabling manual control during special procurement.
✔ Integrated Drug Index – Quickly access information on generic alternatives, helping pharmacists make informed substitutions.
✔ Scheduled Drug Register – For controlled drugs, maintain up-to-date, accurate logs as required by Kenyan pharmaceutical regulations.

Branch & User Management

✔ Central Goods Movement Control – Move products between branches efficiently while maintaining full traceability.
✔ User Access Control – Assign user roles and permissions to prevent unauthorized access and mitigate theft.
✔ Branch-wise Control – Set pricing, stock limits, and cash limits per location.
✔ Finance Integration – Sync stock and sales data with accounting systems for accurate profit/loss insights.

Customer Relationship & Sales Engagement

✔ CRM Profiles – Record customer purchase history, personal details, and medical preferences.
✔ Loyalty & Promotions – Reward returning customers with point-based programs or exclusive discounts.
✔ Multi-Currency & Till Management – Process transactions in different currencies across multiple tills.
✔ Mobile Money Integration – Accept M-PESA, Airtel Money, and other digital payments.
✔ Sales & Movement Analytics – Track real-time product movement, stock adjustments, and sales trends.

Regulatory Compliance Kenya’s Pharmacy and Poisons Board (PPB) requires detailed records of specific medications. Enquest ERP includes features to maintain:

• Dispensation logs
• Controlled substance tracking
• Reporting for audits and compliance

Benefits for Kenyan Pharmacies

• Minimized drug wastage due to expiry
• Improved customer service with faster checkouts
• Increased inventory visibility across branches
• Reduced stockouts with smarter procurement
• Streamlined billing and financial integration

Conclusion Whether you’re managing a standalone pharmacy in Kisumu or a wholesale chain in Nairobi, Enquest ERP delivers the control, compliance, and efficiency your business needs to thrive. With industry-specific features for pharma retail and wholesale, Kenyan businesses can grow with confidence and clarity.

Book your demo today: Enquest ERP Retails